Refund & Return Policy

Last Updated: June 2026

At Vibrove, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

We offer a 15-Day Return Policy.

You have 15 days from the date you receive your order to request a return.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase is required.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned:

• Used products
• Personalized or customized products
• Gift cards
• Clearance or final sale items

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional time to process the refund.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

• Your order number
• Photos of the item
• A brief description of the issue

We will work quickly to resolve the problem.

Return Shipping Costs

If the return is due to customer preference (e.g., ordered the wrong item, changed mind), the customer is responsible for return shipping costs.

If the return is due to our error (damaged, defective, or incorrect item), we will cover the return shipping costs.

Order Cancellations

Orders may be canceled within 12 hours of purchase.

Once an order has been processed or shipped, it cannot be canceled.

Chargebacks

Customers are encouraged to contact us before initiating a chargeback with their bank or card issuer.

We are committed to resolving issues quickly and fairly.

Contact Us

For return and refund requests, please contact:

Vibrove
Email: alierdemeraslan29@gmail.com
Website: vibrove.com